Books

The publications below represent the culmination of my academic research on digital access, system usability, and administrative friction in higher education. These resources remain available as practical, evergreen tools for higher education leaders, enrollment management teams, and student success professionals seeking to streamline their onboarding pathways.

Before They Even Apply

The Hidden Usability Crisis Shaping Access in Community Colleges

A data-backed examination of how complex digital application systems create unintended barriers for prospective students—and how institutions can eliminate administrative friction to broaden access.

• Format: Paperback & Kindle
• Available at: Amazon

Intake Usability Toolkit

A Practical Assessment Guide for Enrollment and Student Success Professionals

A practical, hands-on diagnostic guide designed to help college administrators evaluate, audit, and improve the user experience of their institution’s online application and intake workflows.

• Format: Digital PDF
• Available at: Gumroad